Wholesale Apparel Decorating Return Policy
Effective Date: February 2025
At Johnson Livings, we strive to provide high-quality wholesale apparel decorating services. However, we understand that issues may arise. Please review our return policy below:
Eligibility for Returns & Exchanges
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Defective or Incorrect Orders: If you receive defective, misprinted, or incorrect items due to our error, you must notify us within 7 days of receipt.
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Damage in Transit: If your order arrives damaged due to shipping, please report the issue within 3 days with photographic evidence.
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Custom Orders: Due to the nature of custom-decorated apparel, we do not accept returns or exchanges on items unless they are defective or incorrect.
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Customer Errors: We are not responsible for mistakes in artwork, sizing, or color choices submitted by the customer. Please review your order carefully before submission.
Return Process
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Contact our customer service team at JohnsonLivings@gmail.com with your order number and issue details.
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Provide clear photographs of the defective, incorrect, or damaged items.
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Upon approval, we will issue a return authorization and provide instructions for returning the item(s).
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Items must be returned in unused, unwashed condition within 14 days of approval.
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Once received and inspected, we will offer a replacement, credit, or refund, depending on the situation.
Non-Returnable Items
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Custom-decorated apparel (unless defective or incorrect)
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Items returned beyond the approved timeframe
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Worn, washed, or altered garments
Refunds & Credits
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Refunds will be issued to the original payment method within 7-10 business days upon return approval.
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Store credit may be provided for future purchases if preferred.
For any further questions, please contact us at JohnsonLivings@gmail.com. We appreciate your business and look forward to serving you!
